GUY YEHIAV

Precision and safety are crucial in the perpetually shifting world of retail technology, particularly when it comes to the handling, storage, and transportation of goods that are sensitive to temperature or humidity. In this field, SmartSense by Digi is a shining example, offering state-of-the-art Sensing-as-a-Service solutions that protect billions of dollars’ worth of merchandise for large national retail pharmacies and grocery chains while also raising the bar for inventory control and compliance management, but more importantly securing quality and client’s life.

Redefining compliance management and guaranteeing the safety of food and medicine products, among other things, SmartSense is a key participant in the evolution of retail technology. We also examined the unique selling points that distinguish SmartSense in a retail IoT landscape overflowing with options, emphasizing its dependability, complexity, and effect. SmartSense sees a future where its solutions continue to redefine the standards of excellence in retail technology, starting with geographic expansion and continuing with innovative partnerships and the ongoing development of its IoT platform.

With unmatched knowledge, SmartSense tackles the impending issues that companies in the retail tech field confront. Food safety and medicine efficacy are at danger due to limited visibility into inventory conditions, placement, and positioning, which have an influence on client and customer lives. With its all-inclusive monitoring solution, SmartSense eases operations and guarantees adherence to regulatory standards, including those set forth by the CDC, VFC, FDA, USDA, and BOP.

“SmartSense by Digi is the premier IoT condition monitoring and location services provider for retailers. Our history of servicing the largest brands in the U.S. for many years is a testament to the reliability of our IoT connectivity, the sophistication of the asset health and alerting insights, the utility of the workflow software combined with prescriptive analytics and standard operating procedures that we provide, and the sheer volume (billions of dollars’ worth, combined with hundreds of users) of cold chain products that we protect on a continuous basis,” says Sammy Kolt, Chief Product Officer of SmartSense by Digi.

Beyond Technology: Strategic Customer Success

The secret to SmartSense’s success is a dedication to collaboration rather than merely being a vendor. The business makes significant investments in a strong customer success department and assigns experienced industry leader managers to help match results with return on investment. SmartSense’s comprehensive approach to customer empowerment is demonstrated by its demand generation, implementation support, and strategic consulting initiatives.

SmartSense stands out as the leading provider of location services and IoT condition monitoring in a congested field. SmartSense is unique due to its IoT-leveraging cellular connectivity, advanced asset health information, useful workflow tools, and prescriptive analytics. The company’s influence is proof of its dominant position in the market, consistently safeguarding cold chain products valued at billions of dollars.

“At SmartSense, we understand that customers need a partner, not a vendor. Because of that, we invest in a robust customer success function that includes CS Operations, Delivery Services, Analytics, Product Support, Client Partners, and Customer Success Management. SmartSense customers have a dedicated Customer Success Manager who aligns ROI and desired outcomes with proactive training and KPI strategy development, and the best news is that it comes at no additional cost to the customer,” says Guy Yehiav, President of SmartSense by Digi.

SmartSense’s impact is vividly illustrated through real-world case studies. Implementing remote condition monitoring, deploying prescriptive analytics, and providing complete visibility during power outages are just a few actions that have resulted in substantial cost avoidance and operational efficiency for national retail pharmacies and grocery chains.

Future Horizons: Innovation and Expansion

In the future, SmartSense expects further innovation, such as improved machine learning models for continued accuracy and open platform connectors. In order to strengthen its position as a major player in the retail tech solution provider market, the company is forming important collaborations and is prepared to expand geographically.

“SmartSense by Digi is always innovating new, valuable capabilities, including ground-breaking open platform integrations and machine learning models for increased accuracy of next-step actions to optimize the outcomes of any assets in the network while creating efficiencies with labor costs. We are building new partnerships through software and hardware integrations that benefit the industry as a whole and create new efficiencies for customers. SmartSense is a platform for integrated IoT insights, corrective actions, and execution management. We’re always working on the next-generation IoT platform for condition monitoring and location services,” says Guy.

SmartSense has reaffirmed its commitment to a future where innovation meets excellence by being more than simply a technology provider. It is a strategic partner in assuring the safety, compliance, and operational efficiency of retail pharmacies and grocery chains.