KEVIN DONAHUE

The freight management industry is shifting away from highly customized shipping systems tailored for specific needs and more towards standardized software that takes a ‘one size fits all’ approach.

SHIPrq employs the resources and possesses the knowledge to serve customers who still require custom-tailored shipping software that can be modified and adapted to truly suit their unique requirements. This caters well to all kinds of shippers, but it’s especially applicable to large corporations looking to remain flexible in a constantly altering transportation industry. 

“Our approach is unique in the industry because we are one of the few TMS providers that has no intention of going through the harrowing process of developing our own Software, or even making the choice to rebrand the WiseTech Global software sold and supported by us. SHIPrq is a services-only company. It is laser-focused on providing the best customer service in the industry. This extends to every facet of the organization including our Marketing and Sales strategies that rely heavily on reference clients to spread the word about their experience with us,” informs Kevin Donahue, Owner of SHIPrq. 

SHIPrq’s Principal partners have collectively seen it all when it comes to running and working for other companies in this space. Most seem to be heavily preoccupied with profit maximization, increasing valuation, and pleasing investors. This isn’t always a bad strategy and is understandable from a business perspective. However, SHIPrq is trying something different and that is a much more long-term approach which puts its customers and employees first.

“Our customers and Employees are the driving force in taking the business to new heights. Our team is passionate about helping clients because we empower our employees to get the job done, irrespective of the difficulty level involved,” says Craig Huskey, Principal. 

Many SHIPrq clients come onboard after disappointing experiences with previous TMS providers. These clients are in search of a real partnership that will be fruitful for several years to come.

With the combined expertise and individualized attention offered by SHIPrq not only is the reaction to potential software issues and emergencies exceptional, but the proactivity to future changes in the industry cannot be beaten.

SHIPrq clients often point out that for the first time they have peace of mind working with a team which will always be there to help them face the challenges of the transportation industry.

Our Clients Are Our Sales Strategy

The term ‘Our Clients Are Our Sales Strategy’ was coined by SHIPrq They believe shippers are tired of the proclamation of outstanding software and support coming from most providers, followed by a less-than-stellar experience to back it up. 

“SHIPrq clearly sees the Enterprise space forcing clients to expect less from their provider and shy away from seeking resolution to the complex problems they face while running their operations. Not only will SHIPrq always listen to the customer’s concerns, but we will put our best resources forward to produce reasonable and cost-effective solutions. Nothing is impossible for what we do,” continues Kevin.

Prospects for the Immediate Future

The shipping industry is traversing a unique phase marked by rapid transformational changes. SHIPrq is aware of these trends and is focused on prioritizing and enabling steady and sustainable growth amidst rapid changes.

The immediate years are going to be transformational for SHIPrq, but not in the traditional sense. There has been a growth in its clientele, which is likely to continue in the upcoming years. The firm is planning to add more top-tier resources to meet increasing consumer demands. Expansion is a must. The expansion plans will also ensure customers remain familiar with the same SHIPrq they began working with initially. SHIPrq will gain new faces and offer more services, but the business model will remain constant.

SHIPrq more than anything hopes to maintain some of the longest-lasting customer relationships in the industry.